Transformd Appoints Kathy Thomas as New Global Head of Operations and Delivery

Australian Fintech company Transformd appoints new hire for global launch of customer experience platform. 

Transformd, welcomes Kathy Thomas as Global Head of Operations and Delivery. Kathy Thomas previously Wealth Portfolio Manager at Suncorp and brings 12 years of Fintech Product development experience to Transformd starting January 2022.

“As a customer-led business, Kathy brings the right balance of customer service and best in class operational and delivery management experience required by Transformd as part of their global program.” said Managing Director, Bruce Emery. 

In Kathy’s previous role as Business Improvement Partner for Suncorp, she was responsible for Strategic Analysis to provide recommended options for improvement of business processes to all business units within the organisation. She supervised the roll out of systems and software to business users, including initial implementation, set up of SLA’s, Vendor Management and ongoing support and development of application and software. 

“Kathy’s contribution to customer excellence and project delivery will be a huge asset to Transformd.” said Bruce Emery. 

Kathy Thomas is an IT professional with a depth of experience in program management, project management and people leadership. Kathy has worked predominantly in the Financial Services arena responsible for delivery teams using both waterfall and agile methodologies. She has worked for both clients and vendors and has an excellent understanding of both business and technology needs from both sides. 

Kathy will have ownership for the customer engagement team, digital delivery specialist and leading the roll out of Tranformd’s new customer engagement program.  This appointment will support the significant growth in new customers to Transformd and our international expansion.  As our customers accelerate their digital transformation, we are ahead of the curve in supporting their aspirations through our own digital consulting services.

About Transformd

15 years ago, founder Mic Fishpool had the vision to bring dream customer experiences to reality with truly customer-focused platforms that put the customer experience first.  Today, Transformd is powering financial services, superannuation funds, corporates, insurance companies and more with the best technology in customer onboarding automation, digital delivery, and end-to-end process workflow automation. Transformd’s no-code platform makes it easy to collect and distribute data whilst effortlessly connecting customers, staff and systems. Easy to use drag and drop interface, fully brand customisable with seamless integrations. A smarter, faster and easier way to deliver automated end-to-end processes.

Media Contact:
Bruce Emery
Managing Director
+61 2 9099 1066

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