Probe CX

As a market-leading CX and digital transformation organisation, we have a wealth of experience in the FinTech industry providing services including outsourced call centres, customer care, collections, chat and email support.

At Probe CX we have long-standing client relationships with leading FinTech brands servicing Australia, the UK and the US. With over four decades of experience, we have evolved into a leading customer experience management organisation with services that cover every aspect of the customer journey in your organisation.

Our solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional. Our solutions include:

  • Outsourced Call Center: Providing a combination of tech-enabled, empowered and engaged people to deliver industry-leading contact center environments.
  • Customer Management and CX: Delivering best-in-class customer experiences through exceptional people and cutting-edge technology. 
  • Intelligent Automation: Pioneering innovative technology through human-led intelligent solutions focusing on real customer problems. 
  • Shared Services: Delivering solutions for accounting and finance, human resources, technology and service desks.
  • IVR and NLP Technology: Delivering the next generation in contact center call routing solutions, utilising artificial intelligent technology.
  • Consulting: Bringing together award-winning customer management experience, intelligent technology and industry experience. 
  • Credit and Collections: Providing credit management solutions that deliver success through human connection and conversation.

 

Probe CX’s solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional.

Resources and whitepapers for FinTech

We’re on a mission to change the way our clients do business through human-led technology. We’ve included a selection of resources and whitepapers to showcase our capacity in delivering exceptional customer experience. 

Robotic Processing Automation set to Deliver Significant Savings

Learn how one of Australia’s leading security companies overcame significant billing issues due to a surge in security demands by introducing robotic process automation (RPA).

Beyond the Pandemic

Discover how the pandemic has affected the Australian banking sector and how banks can set themselves up to succeed beyond it by adapting to changing consumer behaviour. 

Credit Provider Trends

How are credit providers tackling the economic effects of COVID-19 and can digital solutions help management impairment during these times? Learn how in this trend report. 

Critical Success Factors to Fast Track Growth

Our tip sheet introduces omnichannel solutions that will increase customer loyalty and streamline your customer journey.

The Growing Need for Content Moderation

Download this whitepaper and learn about the growing need for content moderation by understanding the different aspects and how they can work for your organisation.

Transforming the Traditional Model: IT Help Desks & Service Desks for Increased Efficiency

Does your organisation want to increase customer experience and customer service efficiencies? IT help desks and service desks play an important role. Find out more in this brochure.