As a market-leading CX and digital transformation organisation, we have a wealth of experience in the FinTech industry providing services including outsourced call centres, customer care, collections, chat and email support.
At Probe Group we have long-standing client relationships with leading FinTech brands servicing Australia, the UK and the US. With over four decades of experience, we have evolved into a leading customer experience management organisation with services that cover every aspect of the customer journey in your organisation.
Our solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional. Our solutions include:
- Outsourced Call Center: Providing a combination of tech-enabled, empowered and engaged people to deliver industry-leading contact center environments.
- Customer Management and CX: Delivering best-in-class customer experiences through exceptional people and cutting-edge technology.
- Intelligent Automation: Pioneering innovative technology through human-led intelligent solutions focusing on real customer problems.
- Shared Services: Delivering solutions for accounting and finance, human resources, technology and service desks.
- IVR and NLP Technology: Delivering the next generation in contact center call routing solutions, utilising artificial intelligent technology.
- Consulting: Bringing together award-winning customer management experience, intelligent technology and industry experience.
- Credit and Collections: Providing credit management solutions that deliver success through human connection and conversation.
Probe solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional.
Resources and whitepapers for FinTech
We’re on a mission to change the way our clients do business through human-led technology. We’ve included a selection of resources and whitepapers to showcase our capacity in delivering exceptional customer experience.
Learn how one of Australia’s leading security companies overcame significant billing issues due to a surge in security demands by introducing robotic process automation (RPA).
Download this whitepaper and learn about the growing need for content moderation by understanding the different aspects and how they can work for your organisation.
Does your organisation want to increase customer experience and customer service efficiencies? IT help desks and service desks play an important role. Find out more in this brochure.