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Technology Initiatives: Design & Discover the Right Solution

October 12, 2021 @ 11:00 am - 12:00 pm

When embarking on a new programme or upgrading legacy systems, it is more important than ever to focus on creating a high-quality experience for your customers. Ensuring at the early stages you are solving the right problem and reflecting back on the desired business outcome you have set out to achieve. It is imperative to keep an open mind and be willing to pivot as new information comes to light throughout the process.  

Join our expert panel in a discussion on how technology is playing a key role in delivering leading experiences through the different phases of the design process. 

In this webinar we will discuss: 

  • Why is the design process important? 
  • How do you know you are solving the right problem? 
  • When should stakeholders be engaged? 
  • Where does technology fit in the design-led journey? 


Date: 12 October 2021, Tuesday
Time: 11:00 AM – 12:00 PM AEST / 1:00 PM – 2:00 PM NZST


The Presenters

Marc Fabris

Marc Fabris – Point1 ConsultingDigital Strategist

In a world where there is constant pressure to ‘Digitally Transform’, Marc helps cut through the chatter and the noise, to visualise and create a digital future by delivering real change. He draws on extensive experience across the insurance industry – which includes distribution, sales, product management, research, strategic marketing and most recently as Head of Digital at Australia’s largest retail life insurer.

Tom Hallam

Tom Hallam – Jade SoftwareDirector of Technology

Tom joined Jade in 2021 to define Jade’s technology strategy and work with various internal teams to realise it. An AWS-certified cloud architect and experienced engineer, he evangelises application modernization strategies, team topologies and cloud-native engineering.

Scarlett Maddock

Scarlett Maddock – Jade SoftwareHead of Experience Design

Scarlett Maddock is the Head of Experience Design at Jade software. She joined in late 2020 with a goal to build a high-performing and self-managing practice, with a lean, outcome driven approach to experience design. Scarlett is experienced in integrating UX into scaled agile environments, to instil a customer lens throughout the software delivery life-cycle.


October 12, 2021
11:00 am - 12:00 pm