Major Australian banks, ANZ, Commonwealth Bank (CBA), National Australia Bank Limited (NAB),
and Westpac, announce their support behind Australian Payments Plus’ (AP+) development and
establishment of an open, standards-based national identity infrastructure called ConnectID, to
protect customer privacy and drive productivity in the Digital Economy.
Lynn Kraus, CEO AP+ said “This is a major milestone for the Australian industry’s adoption of
digital identity, aiming to securely and simply deliver a seamless online identity verification
experience to solve real world issues. This includes proving your identity online for age verification,
setting up mobile phone plans, employee onboarding, travel bookings, loan applications and can
even extend through to insurance pay outs.
For customers, this means they will be able to verify their identity online simply and safely using
ConnectID, an Australian digital identity network. ConnectID makes it easy to verify who you are
online, using the organisations you already trust. It also allows you to share only the information
that is required, at the time it is needed, giving customers complete control over how their personal
information is used and peace of mind knowing their data is being kept safe at every step.
A strong digital identity ecosystem as envisaged for ConnectID, not only provides more control and
security for customers, but recent global reports have estimated the economic benefit and value for
countries like Australia, equates to around 3% GDP by 20301
The newly formed Australian Payments Plus (AP+), brings together digital identity initiatives of
BPAY and eftpos in a combined best-in-class proposition demonstrating the benefits behind the
recent consolidation of Australia’s three domestic payment organisations, BPAY Group, eftpos and
NPP Australia into the one entity.
Ms. Kraus said: “Customer trials are expected in late 2022 followed by a market launch next year.
ConnectID is already accredited under the Australian Government’s Trusted Digital Identity
“We are excited that AP+ can deliver innovation, security, and convenience to the daily lives of
Australian consumers and businesses through the creation of a national digital identity ecosystem
with ConnectID,” Ms Kraus said.
“In Australia there is a real need to facilitate identity verification methods to reduce costs and
enhance compliance outcomes for businesses, help reduce the hassle as well as instances of
fraud and identity theft for Australians, while improving the ‘digital trust’ between customers and
Andrew Black, Managing Director ConnectID AP+ said: “Australians trust the security and reliability
of their banks and payments providers, for that reason developing a robust, standards-based
digital identity ecosystem that can be used by major banks and trusted Australian organisations is
a natural extension for AP+.”
“ConnectID is committed to help Australian banks, businesses and local retailers protect the
sovereignty and security of Australian payments and identity data,” Mr Black added.
Delivering more control and better privacy protection for consumers to share and receive verified
personal identity information online, the participation of some of Australia’s largest banks in
ConnectID would provide the scale and trust needed to drive widespread consumer and business
CBA’s General Manager, Open Data, Katherine Sleeth said: “We are pleased to help our
customers have more control of their data and privacy, enabling them to share their personal
information with approved merchants, backed by the security of the CommBank app. The quick
online process will save customers time and help keep them safe online.”
NAB Chief Digital, Data and Analytics Officer, Angela Mentis, said the bank was proud to play an
integral role in bringing digital identity to the Australian market, with customer empowerment top of
mind for the bank throughout the process.
“NAB’s priority in helping bring digital identity to life has been to empower customers with choice –
to verify their identity how and when they want, whilst ensuring privacy and personal data is
protected,” Ms Mentis said.
“We think that digital identity will be the most crucial enabler of safe and secure interactions in our
future economy, and are certain that customers can have trust in this solution.”
The ConnectID team is collaboratively working with governments, businesses, online merchants,
banks and other identity providers with a view to building identity into our national payments
infrastructure, as well as other commercial applications for all Australians and Australian
ConnectID is taking an inclusive, economy-wide approach, working with organisations from sectors
such as banking, telecom, online retail, government, insurance, utilities, transportation, real estate,
not-for-profit and the start-up and fintech community.
Australian Payments Plus’ ConnectID facilitates an ‘exchange’ between identity providers,
organisations that securely hold identity data on behalf of their customers, and merchants or
government departments that need to verify who they are dealing with or receive identity
information that they can trust. AP+ is uniquely placed to offer this service, particularly for
interactions requiring a payment.
While ConnectID securely facilitates the identity verification or data exchange, it does not see or
store the identity data. Identity service providers store consumer identities and take responsibility
for providing this secure information only under the consent of the customer.
As interoperability is key to the ConnectID solution, it is designed to complement identity and
credential-related services provided by government and work within the Federal Government’s
Trusted Digital Identity Framework (TDIF) financial industry privacy and security frameworks, as
well as emerging international standards in distributed digital identity credentials.
Alana Morton, Australian Payments Plus, 0415534699 firstname.lastname@example.org
About Australian Payments Plus
Australian Payments Plus is the new organisation that brings together Australia’s three domestic payment organisations, BPAY Group,
eftpos and NPP Australia into one entity. Australian Payments Plus which strives to deliver world-leading innovation, excellence in
delivery, and customer experiences that delight and inspire us to build a better, stronger and more prosperous Australia.
The consolidation of Australia’s domestic payments organisations was authorised by the ACCC on 9 September 2021, subject to
undertakings, with the transaction completed in early 2022. AP+ shareholders include Adyen Australia Pty Limited, ANZ, ASL, Bank of
Queensland Limited, Bendigo and Adelaide Bank Limited, CBA, Citigroup Pty Limited, Coles Group Limited, Cuscal Limited, EFTEX Pty
Limited, First Data Network Australia Limited trading as Fiserv, HSBC Bank Australia Limited, ING Bank (Australia) Limited, Indue
Limited, Macquarie Bank Limited, NAB, PayPal, Suncorp Metway Limited, Tyro Payments Limited, WBC, Windcave Pty Limited, Wise
Australia Pty Limited, Woolworths Group Limited and WorldPay.
See http://www.auspayplus.com.au for more information.